PSDXY.STORE Refund & Returns Policy
Overview
PSDXY.STORE sells digital products only (PSD templates, stock photos, videos, LUTs, mockups, courses). All sales are final and non-refundable due to instant download access. No returns or exchanges possible once files are delivered.
Digital Products – No Refunds
- Download links activate immediately upon payment
- Files accessible forever via account dashboard
- No refunds for change of mind, incompatibility, or misuse
- Links expire after 7 days/5 attempts to prevent sharing
Exceptions (Technical Issues Only)
- Undelivered or corrupted files within 24 hours of purchase
- Contact support@psdxy.store with order ID and proof
- We reissue links or issue store credit at our discretion
- No cash refunds under any circumstances
Non-Refundable Items
- All digital downloads (100% of inventory)
- Memberships or subscription access
- Custom orders or personalized files
- Sale/discounted products
Refunds Process (Exception Cases Only)
- Email support@psdxy.store within 24 hours
- Include order ID, purchase date, issue description
- Receive response within 48 hours
- Approved cases: new download link or store credit issued
Late or Missing Refunds
Digital refunds process instantly. Check your account dashboard first. Contact your payment provider (Stripe, Razorpay, PayPal) for disputes. No physical shipping involved.
Need Help?
Email: support@psdxy.store
Response time: 24-48 hours
All communications in English only.